Roads Policing Process Support Officer (Basildon)

Location of Role: Basildon 

Advert Closing Date: 01/09/2026 

Starting Salary: £27,204.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: Mon-Fri 

Weekend/Evening Working: No 

Join Essex Police and play a vital role in supporting road safety, processing road traffic offences, and delivering positive justice outcomes across Essex.

Key Responsibilities:

• Process road traffic offences and review supporting evidence and documentation.
• Assess camera-captured offences and progress cases in line with legislation, policy, and force procedures.
• Respond professionally, fairly, and empathetically to enquiries from members of the public via telephone, email, and correspondence.
• Accurately input, maintain, and retrieve information using police systems and databases.
• Complete case checks, escalation reports, and quality assurance activities to ensure compliance with legal and organisational requirements.
• Support frontline Roads Policing officers through effective administrative and case management processes.
• Work to performance targets whilst maintaining high standards of accuracy and customer service.
• Assist with continuous improvement activities and support the development and induction of new team members where required.

What We're Looking For:

• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Confidence using IT systems and handling sensitive information.
• Ability to work independently and as part of a team.
• Good organisational skills and the ability to work effectively under pressure.
• Commitment to professionalism, integrity, and public service.

Agile Working

Essex Police supports agile working and, where operationally appropriate, this role may offer flexibility in the place of work, including some home working. Regular attendance at the contractual workplace will be required, as agreed with the line manager.

Flexible working applications are welcomed and will be considered in line with operational requirements. The level of flexibility available for this role will be discussed during the interview process and agreed following an individual assessment of operational and home-working suitability.

For further details of the role or any related enquiries please contact 42074488 Louise Larsen. Louise.larsen@essex.police.uk.

For the full job description please click here. 

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.