Roads Policing Process Support Officer (Basildon/Office Based Agile Working)

Location of Role: Basildon 

Advert Closing Date: 30/09/2025 

Starting Salary: £26,106.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: Mon-Fri 

Weekend/Evening Working: No 

Essex Police is seeking a dedicated and detail-focused Roads Policing Process Support Officer to join our Roads Policing team. This role provides essential back-office support to frontline officers, ensuring the smooth and efficient processing of road traffic offences and public enquiries. You’ll play a key part in helping to keep our roads safe and supporting justice outcomes.

Key responsibilities:

• Back-Office Support: Provide administrative and process support to frontline Roads Policing officers, including reviewing traffic reports and ensuring accurate documentation.
• Offence Review: View and assess camera-captured offences to determine suitability for prosecution, escalating cases requiring further investigation or involving potential victims of crime.
• Public Interaction: Handle enquiries from members of the public via post, telephone, and email, responding in a professional, fair, and empathetic manner.
• System Proficiency: Develop and maintain working knowledge of all relevant police systems, with a commitment to ongoing learning and refresher training.
• Data Management: Accurately input and retrieve data using police systems, meeting performance targets and working effectively under pressure.
• Case Progression: Conduct checks against process maps, complete escalation reports, and identify trends in offending and victimisation.
• Compliance and Quality: Adhere to Essex Police policies and quality standards, maintaining audit trails and escalating complex issues to protect the force from complaints and claims.
• Legal and Policy Adherence: Complete case files in line with legal and internal requirements, and provide court evidence when necessary.
• Team Collaboration: Participate in service delivery reviews, support process improvements, and assist in the induction and training of new team members.

What we are looking for:

• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Confidence in using IT systems and handling sensitive data.
• Commitment to public service and professional integrity.

Why join us?

This is a unique opportunity to contribute to the safety and wellbeing of road users across Essex. You’ll be part of a dedicated team working in a dynamic environment, with opportunities for development and progression.

Working hours: 

Full-time, Monday to Friday (Agile Working: 60% Office / 40% Remote).

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £28,650.00.

For the full job description please click here.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent vetting information forms to complete. 

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.