Customer Contact Administrator (Braintree Police Station)

Location of Role: Braintree 

Advert Closing Date: 23/05/2019 

Salary Range: £20,115.00 to £22,275.00 (pro-rata for part-time vacancies)

Part/Full Time: Part Time 

Contract Type: Permanent 

Working Pattern: Shift not 24/7 

Weekend/Evening Working: Yes 

 

 

An exciting opportunity has arisen for an individual to undertake the role of a part time Customer Contact Administrator at BRAINTREE Police Station.

 

Whilst you will be stationed at BRAINTREE Police Station, there is a contractual requirement for you to provide cover to COLCHESTER and CLACTON as required.  You must therefore either have access to a vehicle or be able to travel to all stations within your area by other means.

 

This challenging role requires the successful candidate to work within the Front Counter and Help Desk area within the Police Station.  The role primarily entails dealing with all enquiries from the public both face to face and over the telephone, this could be anything from someone reporting a crime, or reporting a road traffic collision, enquiring about lost or found property, to someone looking to release a vehicle that has been seized by the police.  In order to do the role you will need to be emotionally aware and be able to take ownership for any decisions you make. You will also be responsible for using computerized systems to create, update and retrieve data for which training will be given. You will work closely in support of the team leader.

 

The Customer Contact Administrator is required to be professional and customer focussed at all times.

 

Two posts are available (22.5 hours per week & 7.4 hours per week) - please find below shift patterns for each post. When applying please make it clear which post you are applying for.

 

Once the successful candidate has accepted the role they will not be given a start date until satisfactory vetting has been completed.

 

Applicants will provide evidence of the following skills/experience:

 

  • Deliver, Support and Inspire (Level 1)

 

  • Emotionally Aware (Level 1)

 

  • Take Ownership (Level 1)

 

  • Collaborative (Level 1)

 

 

22.5 hours per week:

 

 

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Week 1

RD

RD

0900-1700

0900-1700

0900-1700

NWD

NWD

Week 2

NWD

NWD

RD

RD

0900-1700

0900-1700

0900-1700

Week 3

0900-1700

0900-1700

NWD

NWD

RD

RD

RD

Week 4

0900-1700

0900-1700

0900-1700

0900-1700

NWD

NWD

RD

 

7.4 hours per week:

 

 

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Week 1

0900-1700

NWD

NWD

NWD

NWD

NWD

NWD

Week 2

NWD

NWD

0900-1700

NWD

NWD

NWD

NWD

Week 3

NWD

0900-1700

NWD

NWD

NWD

NWD

NWD

Week 4

NWD

NWD

NWD

0900-1700

NWD

NWD

NWD

 

For the full job description please click here.

 

 

Your reason for application will be limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role.

 

All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent on-line vetting information forms to complete. 

 

If you require any assistance or further information regarding this opportunity please contact the Business Centre on 01245 452833 or alternatively email business.services@kent.essex.pnn.police.uk


This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.


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