EUC Field Operations Engineer (Headquarters, Chelmsford)

Location of Role: Chelmsford 

Advert Closing Date: 29/12/2025 

Starting Salary: £30,879.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: Mon-Fri 

Weekend/Evening Working: No 

Join Our Team as a Field Operations Engineer. Based at Chelmsford Essex Police Headquarters, this hands-on role offers a mix of fieldwork and office-based tasks. You’ll play a vital part in supporting our Officers and staff across Essex Police sites, with some occasional visits to Kent-based locations.

This is an exciting opportunity in our customer focused technical IT Field Operations team, where you will work across a wide range of technologies and applications on the Windows 10 and 11 Operating Systems. Gaining wide exposure to the latest laptop and desktop hardware and software, VC Solutions and supporting Police Officer, Staff and Volunteers across Essex. 

Our IT Field Operations team delivers mobile support across Essex, covering Windows-based workstations, laptops, peripherals, bespoke policing hardware and software, and MS Teams video conferencing solutions. As a Field Operations Engineer, you’ll travel extensively to police stations and other sites, ensuring officers and staff have the IT tools they need. A full manual UK driving licence is essential, along with the ability to work independently and as part of a team. You’ll also assist at our drop-in repair centre at Essex Force HQ in Chelmsford and handle IT and AV equipment moves, which involve manual handling. Supporting frontline officers and staff is critical, so patience, tact, and a positive approach are key to resolving technical issues and delivering installations and repairs.

We are looking for an adaptable, self-motivated, and enthusiastic person to join this hard-working Field Operations team. Ideally someone who has worked within an IT operations environment previously, preferably within a similar support role (however if this doesn’t quite fit: tell us about any alternative experience or academic learning in the IT field that you have). The ability to support Microsoft products, in particular Windows 10 and 11 is key. Your aptitude to learn appropriate technical skills quickly is extremely important, as well as the ability to work alone (remotely) and as part of a team. 

Please provide evidence of the following essential and desirable skills in your letter of application:

Essential Skills:

• Effective communication skills, preferably gained within a customer service environment, as well as a good standard of English. Your ability to work with others to effectively interact, cooperate, collaborate, and manage conflicts with other people to complete tasks and achieve shared goals (communication skills). 
• Your working knowledge of desktop and laptop hardware and diagnostic skills, as well as your understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.  
• Any working knowledge of Microsoft Windows 10 and 11 operating systems (as this is essential for the role) as well as knowledge of Microsoft Office applications. 
• The ability to work within a fast paced, and pressurised environment as well as the ability to work remotely with tight timescales, prioritise your workloads and use own initiative.  Also, that you have a valid UK driver’s license. 

Desirable Skills/Knowledge:

• Any basic awareness and understanding of Microsoft Active Directory and networking. 
• Any diagnostic and hardware skills regards AV (Video conference) equipment and printer / multi-function devices.
• SharePoint and Office 365 awareness

If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.

Standard office hours are 08:00 – 16:00 Monday to Friday, however there may be occasions where you are asked to work outside of these cores hour to meet operation requirements so some flexibility would be expected. 

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made. 

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.

For the full job description for Essex Police please click here.

For the full job description for Kent Police please click here.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent vetting information forms to complete. 

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader, we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.