ITD Service Desk Analyst (Headquarters, Chelmsford)

Location of Role: Chelmsford 

Advert Closing Date: 28/05/2019 

Job Grade/Rank: £25,566 - £27,339

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: Mon-Fri 

Unsociable Hours: No 

Weekend/Evening Working: No




The IT Service Desk is the first port of call for our customers in both Kent and Essex Police, receiving on average of 400 calls a day.  This is a very busy team with excellent job satisfaction, playing a key role within IT Services and in the delivery of supporting our front line staff. 


We are looking for a keen and enthusiastic individual with the aptitude to learn to deliver a high quality customer service, maximising the effective use of systems and minimising the impact of service disruption for staff within Kent Police, Essex Police and other organisations with a contracted service provision.  Good communication and interpersonal skills, accuracy and attention to detail is essential.


It is desirable that candidates have an appreciation of IT technologies including MS Office and MS Outlook.


After training you will then support the IT Department by providing a high quality 1st line technical support and maintenance service to Kent and Essex Police. You will be able to identify, prioritise and allocate Incidents and Requests to relevant internal and external support teams.  This will include our IT equipment, systems, services, installed applications, collaboration and management of software.  You will also be key in supporting design, development, testing and implementation activity.


This role will be based at Chelmsford Essex Police Headquarters.


The key skill/competences areas that we are seeking are:-


Core Responsibility Areas:


  • Innovative and Open-Minded


  • Emotionally Aware


  • Critical Analyse


Technical Area SFIA Skills:


  • Service Operation - Service Desk & Incident Management


For the full job description please click here. 



Your reason for application will be limited to 1500 words/9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role.


If you require any assistance or further information regarding this opportunity please contact the Business Centre on 101 Ext 833 or alternatively email

This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

Job Segment: Testing, Technical Support, Technology

Find similar jobs: