Resolution Centre Investigator (Headquarters, Chelmsford)

Location of Role: Chelmsford 

Salary Range: £21,135 to £23,406 plus up to 20% shift enhancement depending on shift pattern

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: 24/7 Shift

Weekend/Evening Working: Yes


Resolution Centre Investigator

Full time shift work based at Essex Police Headquarters - Chelmsford.


Starting Salary £21,135  rising to £23,406 plus up to 20% shift enhancement depending on shift pattern

About the role

As a part of the RC the aim of your role is to provide a 24-hour service to members of the public, operational police officers and partners dealing with crime reports.

You will deal with members of the public reporting their crimes and will be assessing the information using a number of factors including the level of threat, harm and risk and utilising the National Decision Making Model to ensure that Essex Police’s response is proportionate and in line with policies and procedures.

In addition, you will ensure Essex Police is working in line with current legislation and policy including the National Standard for Incident Recording, National Crime Recording Standards (NCRS) and Home Office Counting Rules.


What will you be doing?


  • You will be responsible for taking 101 non-emergency calls from members of the public
  • You will be liaising with operational police officers ensuring the reports they input are compliant with NCRS
  • Reviewing non-emergency incidents sent from the Force Control Room to the Resolution Centre and conducting an assessment on how we respond.
  • Undertaking desk based solvability assessment using various IT systems
  • Reviewing how we have dealt with an incident to ensure this is correct and complies with legislation including the NCRS


For the full job description please click here.


A notice will be posted a week prior to any closing dates in the future.


All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent on-line vetting information forms to complete. 


If you require any assistance or further information regarding this opportunity please contact the Business Centre on 101 Ext 833 or alternatively email


Kent Police and Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

If you have a disability or health condition that requires adjustments during any element of the selection process please provide us with details of the adjustment you would require at the earliest opportunity. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances so to do.

This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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