Telephonist (Headquarters, Chelmsford)

Location of Role: Chelmsford 

Advert Closing Date: 28/10/2024 

Starting Salary: £22,230.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: Shift not 24/7 

Weekend/Evening Working: Yes 

An exciting opportunity has arisen for individuals to undertake the role of Telephonist within the Contact Centre for Essex Police.

In this role you will often be the first point of contact the public have with Essex Police and as such you will have excellent communication and personal skills.

You will work closely with the Contact Centre and other internal departments and respond and re-route urgent or emergency calls to Contact Centre Officers as well as deal with general enquiries.  You will assist Essex Police with special Police campaigns/operations, by setting up and handling calls in response to a particular event/incident.

You will liaise directly with other departments and officers and will be required to research Essex Police Systems and generate emails and tasks and therefore you will have sound IT skills.

The successful candidate will be able to demonstrate experience of the following:

• Being able to make a sound decision whist working under pressure.

• Working with others effectively with the ability to working with other teams, departments and agencies.

• A real belief in public service, focusing on what matters to the public and will best serve their needs.

• Manage their own and other’s emotions when dealing with conflict.

This is an opportunity to begin your public service career with Essex Police and would suit a highly motivated and positive individual with excellent communication skills.

As this is a shift working role, coving 0600-0000, 7 days per week, the role also attracts shift allowance of 20% on top of the basic salary and additional enhancements for hours worked at weekends.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £22,671.00.

For the full job description please click here.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent vetting information forms to complete. 

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to:

• British Citizens
• Members of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme.  
• Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.

All applicants (except those who have been serving abroad with the British Armed Forces) must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

Essex Police is a Disability Confident Leader, we:

• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.