Kent Contact Handler (Maidstone)

Location of Role: Maidstone

Salary: £27, 492 

Contract Type: Permanent

Working Pattern: Mon – Sun

Weekend/Evening Working: Yes

Your voice could make a difference...

Contact Handlers play a key role in the front line response for members of the public.

As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you'll help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.

Essential Skills required      

• familiar with Microsoft Word, Excel and Outlook
• good listening skills
• effective communication skills
• strong typing skills are required to ensure information is collected with speed and accuracy 
• professional telephone manner

Benefits:             

• Excellent training and support
• Skills development
• Competitive salary with progression opportunities
• Staff benefits and rewards

Click here for the Job Description

For more information on the role, please visit our website: Contact handlers | Kent Police 

Note for potential candidates:- 

Location is at Coldharbour Police Station. This is based in Aylesford, just off Junction 5 of the M20. If you do not have a driving license, we recommend checking public transport as this is very limited early morning and late nights. 

Training - Training will last 11 weeks and is a mix of classroom-based learning and working within the live environment, all of which will take place at our Force Control Room at Coldharbour.  However, should this change you will be notified as soon as possible.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Kent Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Successful applications will be worked towards an anticipated intake, however, due to Operational factors, a place on an intake is not guaranteed and the planned date of your training may change, . 

Please note, we reserve the right to close or extend this position depending on application numbers and the suitability of candidates. Therefore, we would advise you to submit an application as soon as possible.